Hassle-free Exchange & return

Ultimate Beauty experience Guaranteed: If something's not quite right, no worries! Simply follow our easy steps to return or exchange items from your order. Explore more beauty wonders and let us perfect your shopping experience
1. REGISTER YOUR RETURN


Click HERE to start your return with our return partner.
2. POST YOUR RETURN


Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
3. WE'LL DO THE REST


Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 15 days of receipt. If you need further support with your return, you can speak to our customer service team by clicking HERE*

you can read our extended Exchange and Return policy

Frequently Asked Questions

You need to have your order number and email id to lodge a complaint
You will have 15 days after getting your parcel to submit your complaint
Yes, pictures will be required to submit as a complaint evidence?
No, you are not required to call our helpline. Our complaint officer will contact you within 24 hours to verify and resolve your complaint
Yes, you can select different product but if there is price difference is more than previous product customer need to pay and if they price difference is less than previous product cozmetica will refund you

Our team will close your complaint within 72 hours from the time it has been launched
Yes, you can always return within 15 days of your Online purchase
Yes, you will receive complaint no through which you can track your complaint along with resolution stage
Yes, you will receive complaint email notifications as well at every stage